Patient solution
Smooth out every step of the care journey
Capture the patient's voice at every touchpoint (admission, consultation, discharge) so you can act before dissatisfaction sets in.
77/100
average hospital satisfaction score, up 3% in 2025
Source: ACSI Health Care
What you're dealing with today
- The patient's voice is only captured through a discharge survey, filled out by a minority
- Weak signals during a stay or consultation never make it back fast enough
- Google reviews of facilities and practitioners go unmonitored by leadership
What the platform lets you do
- Surveys adapted to the care journey
- Immediate alert on a critical signal
- Monitoring of practitioners' online reputation
- Reports built for facility leadership
The indicators tracked
Satisfaction by journey stage (admission, consultation, discharge)
E-CES 2.0
Facility's Google rating
Complaint resolution time
How to benchmark yourself
Systematic reviews link patient-provider communication to measurable outcomes: ER visits, length of stay, perceived health status.
See sector benchmarks →
See a real example in a healthcare facility →