Satisfaction benchmarks by sector, all sourced from the American Customer Satisfaction Index (ACSI), the academic reference since 1994, same 0-100 scale, for direct comparison across sectors.
Average bank score: 80/100 (regional banks: 83, national banks: 79).
ACSI 2025Average hospital score: 77/100, up 3% year over year.
ACSI 2026Average online retailer score: 79/100, stable year over year.
ACSI 2026Average wireless carrier score: 77/100, an all-time high.
ACSI Travel 2026Average lodging score: 77/100, up 1 point.
ACSI 2026Average automotive industry score: 78/100 (luxury and mainstream segments tied).
Single source for all 6 sectors: American Customer Satisfaction Index (ACSI), founded in 1994 by the University of Michigan, the American Society for Quality, and CFI Group, tracking over 400 companies and 200,000 interviews per year. Most recent data available per sector (2025 for healthcare, 2026 for the other five). Click each card for the source publication.