Client solution
Reduce churn, take back control of your online reputation
One platform to measure satisfaction, react to weak signals, and manage your online reputation continuously.
25 to 95%
increase in profits for +5% retention
Source: Bain & Company
What you're dealing with today
- Customers leave without ever voicing their dissatisfaction anywhere but online
- Google and Facebook reviews pile up with no structured follow-up
- Each branch or store manages satisfaction on its own, with no consolidated view at head office
What the platform lets you do
- Automatic detection of customers at risk of leaving
- Centralization of Google & Facebook reviews
- Real-time alerts to frontline teams
- Dashboards by branch, region, or store
The indicators tracked
NPS
CSAT
Average Google rating
Negative review resolution rate
How to benchmark yourself
The average satisfaction score for North American banks stands at 80/100 (ACSI 2026), and online retailers at 79/100. See where your sector stands.
See sector benchmarks →
See a real example in banking →