Citizen solution
Strengthen trust in your public services
Measure satisfaction and perceived performance to demonstrate, with data, continuous improvement.
68% vs 39%
satisfied with a service received, but trusting government overall
Source: OECD, Government at a Glance 2025
What you're dealing with today
- Overall trust in institutions is built (or eroded) service by service, with no one measuring each interaction
- Citizen feedback arrives informally, with no usable data to guide decisions
- Accountability lacks concrete proof of continuous improvement
What the platform lets you do
- Multichannel citizen satisfaction surveys
- Tracking of perceived performance over time
- Reports built for public accountability
- Benchmarking across departments or municipalities
The indicators tracked
Satisfaction by service or process
Perceived performance over time
Complaint resolution rate
Declared trust in the service
How to benchmark yourself
The gap between one-off satisfaction (68%) and overall trust (39%) shows that trust is earned interaction by interaction, not through statements of intent.
See sector benchmarks →